Yay! Finally! Apple paid me $265.78 for my airport extreme pile of junk. What a debacle. 5 months it took to get a refund. No “Im sorry”, “we value your custom”, “heres a $50 voucher because it took 5 #$%@ months!”.
Apart from the ever patient Anu at Apple customer support, Apple sucks. If you buy something from Apple, make sure you buy it from a retail shop (Im not sure if the apple retail shops are better, they don’t have them in NZ). DO NOT buy it from the apple web store. Under any circumstances. Its not cheaper, so theres no reason to. Just buy it from MagnumMac or Dick Smith, anyone but the Apple online store.
Good job Apple. $265 bucks took you five months, and probably $50 worth of phonecalls to my cellphone to sort. Why didn’t you just say “Sorry” and pay the money? Apple now appears like just another corporate.
Now that I am wealthy beyond my wildest dreams, what am I going to do with my $265 bucks?