well, after I spoke to the manager who assured me that he would contact the asia pacific apple people and get them on to it, and to expect a response within 48 hours.
except, 96 hours later, nothing.
The only explanation is that the entirety of the asia pacific apple support have been abducted by aliens. I must have missed that on the news… im really curious now, just how much worse this story can get. Every day, apple seem to be hitting personal .. er… worsts. Go apple!