got my replacement airport extreme… configuration problems. So… rang customer support…
went something like this:
me – ring ring
apple- press 2 for all other enquiries
(10 minutes later)
apple – hi, can I have ur name and number.
apple- can I put you on hold, I’ll get back to you in 3 minutes…
me – thats fine…
(50 minutes and all the top 20 hits from the last 30 years later)
apple – hi Greg… I have XYZ here, he will help you.
apple – Hi Greg. Can you turn off your modem and router…
me – I’ve had lots of problems with airport extreme and apple has been pretty poor with support….
apple – *hang up*
Yay Apple! Good effort, and thanks for turning this one time evangelist off completely.
Oh, and they say “We need your phone number so we can ring you back” – this is a lie.