A review of TelstraClear WarpSpeed internet
A month or so ago, I upgraded our internet to the top TelstraClear plan, WarpSpeed. Telstra claim an excellent 25mbps download speed, faster than a hot buttered cat on a hot barbecue. Thats pretty fast.
However, given my previous experience with Telstras lightspeed plan, I was a little… skeptical. LightSpeed was significantly slower than the actual speed of light (299 792 km / s), and most of the time could have been passed by a granny in a mobility scooter. Going uphill. LightSpeed truly stank. Repeated phone calls to Telstra resulted in… nothing. Promises of improvements, and no changes.
Being somewhat a sucker for punishment, I decided to try the WarpSpeed plan, the fastest on the Telstra block. A few repeated calls to Telstra got things sorted, and I sat back, buckled my seat-belt and…
Its faster. Much faster than LightSpeed. LightSpeed (in case I haven’t made the point) sucked. But, since LightSpeed claimed 15mbps, and generally delivered about 2mbps, how does WarpSpeed compare to its claims?
After about a month of usage, and various speedtests via speedtest.net, I have some definitive data. TelstraClear need to update their advertising, and put a maximum speed on their WarpSpeed plan of…. 15mbps!
So 40% slower than advertised. 40% is a LOT. Thats like a car claiming to have a top-speed of 150km/h actually only going 90km/h.
That has to be false advertising somewhere. Does the Commerce Commission care? But 15mbps is a lot better than 2mbps on the LightSpeed plan so thats a positive.
Note: The speedtest.net tests were done to the closest server by ping (generally christchurch). The actual download speeds were between 2.08mbps! and 15.23mbps. Nothing over that, with an average probably around 10mbps.
Update #1: I tried this afternoon (Saturday at 1:30PM) and achieved 19Mbps. My guess is everyone is at the sevens…
Update #2 (4/2/2012): I had a call from Dion at TelstraClear who left me a lovely message about how Telstra stuffed up the provisioning and my account should now be at the 25mbps speed I’m paying for… It is better, some times, I’ve actually hit 20mbps on occasion. Right now, 10mbps, but tests have put it in the 10-18mbps on average… so much better, only about 20%-50% under advertised speeds. Is that good?
Update #3 (22/5/2012): A solid 10mbps tonight!